Guide to integrating BackHug with Mindbody platform

Overview

This guide explains how to synchronize booking information between Mindbody and the BackHug Web app. Partners or Pacla admins must create a Company on the BackHug web app and manually map corresponding elements between both platforms.

Key Mapping Relationships

• Company on BackHug = Site ID on Mindbody

• Location on BackHug = Location on Mindbody

• Device on BackHug = Staff on Mindbody (with "BackHug" prefix)
  
  

1. Mapping Company

A company on the BackHug web app corresponds to a Site ID on Mindbody.

• When creating or editing a Company on the BackHug web app, enter the Mindbody Site ID in the designated field.

 

 

2. Mapping Location

After mapping the Company to the Site ID:

• When creating or editing a Location on the BackHug web app, use the "Mindbody location" dropdown field.

• Select the corresponding Mindbody location from the dropdown list to link locations between platforms.

Note: Only the Location IDs are mapped between the platforms. If location details (address, etc.) change on either platform, they must be manually updated on the other platform as well.

3. Mapping Device

After creating a Location:

• Add Devices to the Location on the BackHug web app.

• Each Device on BackHug corresponds to a Staff on Mindbody.

• When creating Staff on Mindbody, use the prefix "BackHug" in the name (e.g., "BackHug Device1").

• When linking a Device to Staff, the BackHug system will only display Staff with the "BackHug" prefix in the dropdown.

By completing these mapping steps, booking information will synchronize between Mindbody and the BackHug web app.