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BackHug App: Technical Support and Troubleshooting
Questions about BackHug: how it feels and what makes it special.
What's it like?
What's special about BackHug therapy?
How do I use BackHug? Getting started, top tips etc.
Getting started with BackHug
Top tips for using BackHug
Is BackHug safe to use if...?
BackHug App: Technical Support and Troubleshooting
Shared location
System
BackHug for Home Use (UK only)
Pricing
Delivery and Shipping
Returns/Cancellations
BackHug App
BackHug Device
Subscription Information
Installation/Maintenance
Testimonials/Feedback
BackHug for Employers
BackHug for Clinics (and other shared locations)
Health, Safety and Legal
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Help Center
BackHug App: Technical Support and Troubleshooting
Questions about BackHug: how it feels and what makes it special.
What's it like?
What's special about BackHug therapy?
How do I use BackHug? Getting started, top tips etc.
Getting started with BackHug
Top tips for using BackHug
Is BackHug safe to use if...?
BackHug App: Technical Support and Troubleshooting
Shared location
System
BackHug for Home Use (UK only)
Pricing
Delivery and Shipping
Returns/Cancellations
BackHug App
BackHug Device
Subscription Information
Installation/Maintenance
Testimonials/Feedback
BackHug for Employers
BackHug for Clinics (and other shared locations)
Health, Safety and Legal
BackHug App: Technical Support and Troubleshooting
Here, you'll find comprehensive answers to common questions and issues related to our app and technical services.
Troubleshooting Tips for Starting a BackHug Session
Troubleshooting: No Heat Can Be Felt on the Body
What to Do if Your BackHug Device Is Not Working
Shared location
Booking rules
Cancellation policy
Check-in explained
System
BackHug Account Suspension Policy
Is BackHug bluetooth-enabled?
Why does BackHug need a Wifi connection?