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BackHug App: Technical Support and Troubleshooting
Questions about BackHug: how it feels and what makes it special.
What's it like?
What's special about BackHug therapy?
How do I use BackHug? Getting started, top tips etc.
Getting started with BackHug
Top tips for using BackHug
Is BackHug safe to use if...?
BackHug App: Technical Support and Troubleshooting
Shared location
System
BackHug for Home Use (UK only)
BackHug App
BackHug for Employers
BackHug for Clinics (and other shared locations)
Health, Safety and Legal
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Help Center
BackHug App: Technical Support and Troubleshooting
Questions about BackHug: how it feels and what makes it special.
What's it like?
What's special about BackHug therapy?
How do I use BackHug? Getting started, top tips etc.
Getting started with BackHug
Top tips for using BackHug
Is BackHug safe to use if...?
BackHug App: Technical Support and Troubleshooting
Shared location
System
BackHug for Home Use (UK only)
BackHug App
BackHug for Employers
BackHug for Clinics (and other shared locations)
Health, Safety and Legal
BackHug App: Technical Support and Troubleshooting
Here, you'll find comprehensive answers to common questions and issues related to our app and technical services.
Troubleshooting Tips for Starting a BackHug Session
Troubleshooting: No Heat Can Be Felt on the Body
What to Do if Your BackHug Device Is Not Working
Shared location
Booking rules
Cancellation policy
Check-in explained
System
BackHug Account Suspension Policy
Is BackHug bluetooth-enabled?
Why does BackHug need a Wifi connection?