How to create your Partner Account

The BackHug team will share a link with you via email before your BackHug delivery. This link will take you to an account registration page:

Once you're on this page, please follow these steps:

1. Type the email address you want to use to manage BackHug in the box. If you already have a BackHug user account, please use the same login details.

2. You can also register using Google, Facebook, or Apple

This is what the home page of your account will look like once you've signed in:

(this displays a demo account - your company's information will be displayed on this page instead)

- On this page you'll be able to view and change company details:

- view and add company admins:

- view and manage your locations:

How to change company details and add admins:

1. To change company details, navigate to the "Edit company" button in the right-hand corner.

2. Once you've made your changes, click "submit" in the bottom right corner.

3. To add admins to your company, navigate to the "Add People" button.

4. To add an admin, simply enter their email address, and click on the "Add" button. This will send them an invite to create their admin account within your company.

How to set up your location(s):

1. On the homepage, navigate to the bar on the left, and click on the "My locations" button.

2. By clicking on the "My locations" button, you'll be directed to this page.

3. On this page, you'll be able to create a location by clicking on the "Add location" button.

4. By clicking on the "Add location" button, you'll be able to add all the details related to your location. Should anything be unclear, please navigate to the blue information icon for more information.

5. Once you click the "Submit" button in the bottom-right corner, your newly added location will be listed on the "My locations" page.

6. Lastly, you'll need to set up your location's default opening hours. Click on the location as displayed above. You will now be in your location's homepage.

7. Navigate to the bar on the left, and click on "Default opening hours".

8. Once you're on the "Default opening hours" page, navigate to the right-hand corner and click on the "Edit" button to set your opening hours and break times.

9. Here’s an example of setting your opening hours from 9:00 AM to 5:00 PM, Monday to Friday, with a one-hour break each day, while marking Saturday and Sunday as closed.

Please note that the break time will prevent customers from booking sessions during the specified period.

10. Once you've set up your default opening hours, please navigate to the top right-hand corner, and click the "Submit changes" button.