How to set up your device

Unpacking and Setting Up Your BackHug:

IMPORTANT:

The instructions below are a simplified version of the full manual. To read the full manual, please click here.

- The BackHug device is heavy (42kg/92.59lbs when unpacked and 55kg/121lbs when boxed up). Please ask for help when moving the device. 
- Don’t cut into the cardboard deeper than 1cm to avoid damaging the upholstery.

How the device will be delivered: 

- The BackHug will be delivered by our designated delivery service.

What the package should contain: 

   - 1x BackHug Device
   - 1x Power Cable with Plug

1. Unpacking the Device:
   - Take the BackHug device out of the cardboard box, fold up the box and store it safely.
   - To remove the device, gently turn the box on its side and slide the BackHug device out.
   - If needed, ask for help when lifting or moving it.

2. Accessing the Power Supply:
   - If the device is not already on its side, gently turn it to access the power supply.

3. Connecting to Power:
   - With the device on its side, insert the power cord into the device 

   - Make sure the on/off switch is set to “O” for "off" before connecting.

   - Carefully lift the device and place it on all 4 wooden legs.

   - Ensure there is at least 80cm/31.50 inches of space behind the device for the leg rest to raise.

   - Plug the mains plug into a socket and switch it on.
   - Reach under the device and flick the on/off switch to "I" for "on". You should hear the motors, indicating it is ready to use.

  4. Configuring to Wifi (recommended):

We highly recommend configuring your BackHug device to connect to a Wi-Fi network. This connection allows for remote firmware updates, ensuring that your device always has the latest features and improvements. Additionally, connecting to Wi-Fi enables monitoring of machine performance, helping us provide better support and maintenance for your device.

Please note that the BackHug device can only connect to traditional Wi-Fi networks, which use a single password for access (Pre-Shared Key or WPA/WPA2-Personal networks). Unfortunately, it cannot be configured to connect to more secure enterprise Wi-Fi networks that require both a password and a second method of authentication, such as WPA/WPA2-Enterprise or WPA3-Enterprise networks.

For scenarios where the BackHug device cannot be configured to Wi-Fi, you can still update the firmware via the BackHug app. Simply go to the "More" section in the app and select "Update Firmware." This ensures your device stays up-to-date even without a Wi-Fi connection.