How do I set up, and register, the BackHug?

Unpacking, setting up and registering your BackHug:

IMPORTANT:

The instructions below are a simplified version of the full manual. To read the full manual, please click here.

- The BackHug device is heavy (42kg/92.59lbs when unpacked and 55kg/121lbs when boxed up). Please ask for help when moving the device. 
- Don’t cut into the cardboard deeper than 1cm to avoid damaging the upholstery.

How the device will be delivered: 

- The BackHug will be delivered by our designated delivery service.

What the package should contain: 

   - 1x BackHug Device
   - 1x Power Cable with Plug

1. Unpacking the Device:
   - Take the BackHug device out of the cardboard box, fold up the box and store it safely.
   - To remove the device, gently turn the box on its side and slide the BackHug device out.
   - If needed, ask for help when lifting or moving it.

2. Accessing the Power Supply:
   - If the device is not already on its side, gently turn it to access the power supply.

3. Connecting to Power:
   - With the device on its side, insert the power cord into the device 

   - Make sure the on/off switch is set to “O” for "off" before connecting.

   - Carefully lift the device and place it on all 4 wooden legs.

   - Ensure there is at least 80cm/31.50 inches of space behind the device for the leg rest to raise.

   - Plug the mains plug into a socket and switch it on.
   - Reach under the device and flick the on/off switch to "I" for "on". You should hear the motors, indicating it is ready to use.

Register your BackHug 

When you receive your BackHug device, you will need to register it to start using it. Follow the procedures below for registering your device in shared environments like clinics, gyms, or companies, as well as for personal home use.

Shared Environment Device Registration (Clinics, Gyms, Companies)

1. Open the App: Use the BackHug app and select "Register BackHug Shared Device" from the "More" menu on the home screen.
   
   
   
   
2. Scan for Devices: The app will scan for nearby devices and display the results. Click "Register" on the appropriate device.
   
   
    
   • The device should be marked as "Pre-registered."
3. Provide Details:
   • Choose Location: Select the location where the device will be installed.
     
     
     
     
   • Name the Device: You can name your BackHug device. By default, it will be named after your location.
   • Provide Description: Add a detailed description of the device's location (e.g., "2nd floor, room 101") to help users find it easily.
     
     
     
     
4. Complete Registration: Click "Register your device" to finish the process.

Home Device Registration (Personal Use at Home)

1. Open the App: Use the BackHug app and select "Register your Device" from the home screen if no devices are registered yet.
   
   
   
   
2. Scan for Devices: The app will scan for nearby devices and display the results. Click "Register" on the appropriate device.
   
   
   
   
   • The device should be marked as "Pre-registered."
3. Provide Accurate Details: Enter your first and last name and the address where the device is located.
   
   
    
   • Important: Providing accurate details helps our team support you effectively.
4. Complete Registration: Click "Register your device" to finish the process.
5. Optional WiFi Configuration: The app may prompt you to configure your BackHug device to WiFi. This is optional but recommended for remote updates.

Handling Multiple Home Devices or Replacing a Home Device

1. Manage Devices: If you already have one BackHug registered, click "More" and then "Your Devices"
   
   
   
   
2. Device Management: Here, you can see all your registered devices, remove a device, or register a new one.
   
   
    
   • Replacing a Device: If your BackHug is not working and you receive a new device, remove the old device before registering the new one.

Troubleshooting Device Registration Issues

1. Check the Power Connection:

   • Ensure Proper Plugging: Confirm that the BackHug device is properly plugged into the wall socket and that the socket is switched on. The power cable should be securely connected underneath the unit.
   • Switch On: Locate the O/I switch (off/on) under the device and make sure it is in the "I" (on) position. The Leg Rest Release button should illuminate when the device is powered on.

2. Proximity to the Device:

   • Stand within 2 meters (approximately 6.5 feet) of the BackHug device when attempting to start a session to maintain a stable Bluetooth connection.

3. Enable Bluetooth & Location Services:

   • Ensure that Bluetooth and location services on your phone are enabled and allowed. Your phone connects to the BackHug device via Bluetooth, and location services assist with booking sessions and may be required for Bluetooth connections on Android devices.

4. Handling Unregistered Devices:

   • If you receive a message indicating that the device is not fully registered or has an incorrect MAC address, copy the MAC address displayed on your screen and note the serial ID number located on the sticker underneath your BackHug device (e.g., GB-12023-3423-XXXXXX-1D).
   • Contact Support: Click the "Contact Support" button and describe the issue in the support form. Our support team will be notified and will work to solve your problem remotely as soon as possible.

Wi-Fi Configuration

We highly recommend connecting your BackHug device to a WiFi network.

This allows for:

• Performance Monitoring and Maintenance: WiFi enables us to monitor and maintain the device's performance.
• Remote Firmware Updates: Your device can receive the latest updates automatically.

If there's an issue with your BackHug device, a WiFi connection allows us to perform a remote diagnostic test. Most issues can be resolved immediately without needing an onsite visit.

How to Connect BackHug to WiFi

Follow these steps to connect your BackHug device to WiFi using the BackHug App:

1. Power On: Ensure your BackHug device is plugged in and switched on.
2. Open the App: Open the BackHug app on your phone.
3. Navigate to Settings: Click "More," then select "Configure WiFi."
4. Connect via Bluetooth: The app will search for your BackHug device via Bluetooth. Once found, select "Configure."
5. Choose Configuration Method: You will have two options:
   • Network Name and Password: Enter your WiFi network name and password.
   • WPS Button: Press the WPS button on your WiFi router within 2 minutes.

Is BackHug Safe to Connect to My Company’s WiFi?

You can trust BackHug to be safe for your company's WiFi network because:

• Data Encryption: All data transferred between BackHug devices and the internet is encrypted.
• Device Security: BackHug devices are encrypted, preventing unauthorized access even with physical access to the device.

Restrictions When Configuring to WiFi on Business Networks

Please note that the BackHug device can only connect to traditional Wi-Fi networks, which use a single password for access (Pre-Shared Key or WPA/WPA2-Personal networks). It cannot be configured to connect to more secure enterprise Wi-Fi networks that require both a password and a second method of authentication, such as WPA/WPA2-Enterprise or WPA3-Enterprise networks.

What If I Can't Configure My Device to WiFi?

If you can't configure your BackHug device to WiFi, there's no need to worry:

• Firmware Updates via Mobile App: Your device can still receive firmware updates through the BackHug app.
• Easy Update Process: When an update is required, the app will prompt you and provide instructions to update via mobile.

This approach ensures that your BackHug device remains functional and up-to-date, even without a WiFi connection.

By following these steps, you can successfully register and start using your BackHug device. If you encounter any issues, our support team is here to help.