Shared location
      Back to home
      1. Help Center
      2. BackHug App: Technical Support and Troubleshooting
      3. Shared location

      Cancellation and Refund Policy

      Stress-Free Scheduling: What You Need to Know About Changing Your BackHug Session

      We understand that plans can change. You have the flexibility to either cancel or reschedule your BackHug session.

      Cancellation Guidelines:

      • You can cancel your booking at any time.
      Important: Cancellations made less than 24 hours before your scheduled check-in time will be subject to a full charge.

      Refund Information:

      Cancellations made 24 hours or more before your check-in time:

      • BackHug Minutes: If you used BackHug minutes for your booking, these will be returned to your BackHug account.
      • Credit/Debit Card Payment: If you paid with money, a full refund will be processed to the original payment method. Please allow 3-5 business days for the refund to appear in your account. 

      Exceptional Circumstances:

      If your booking is cancelled due to reasons outside of your control (for example, the location is unexpectedly closed), you will receive a full refund.