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      How to Check In for Your BackHug Session

      Checking in is the first step to enjoying your pre-booked BackHug session. This guide provides clear instructions on how to check in using either the BackHug mobile app (recommended) or a dedicated handset (if available at your location).

        1. Understanding Check-In

        • What is Check-in? Check-in is the process of confirming your arrival and starting your BackHug session on the device. You can check in using the BackHug app or a dedicated handset.
        • Booking Slots: Your booking slot is a period of time slightly longer than your actual session duration (e.g., a 20-minute session has a 30-minute slot). This extra time allows you to comfortably get on and off the device without feeling rushed.
        • Check-In Window: You can check in using the app up to 9 minutes before your booking slot begins, as long as the device is available. Check-in remains open until 10 minutes before your booking slot ends. For example, if your slot is from 10:00 to 10:30 AM, you can check in any time between 9:51 AM and 10:20 AM.
        • Late Check-In: If you check in late, your session will end either after the full session duration or 2 minutes before your booking slot ends, whichever comes first. This ensures everyone has enough time to use the device.

        2. How to Check In Using the BackHug App

        1. Make sure Bluetooth is enabled on your phone.
        2. Open the BackHug app.
        3. Go to Home screen or "Upcoming Bookings."

          Mobile_Smartphone_App-mock-up_Check-in-Home-screen_square-1080 Mobile_Smartphone_App-mock-up_Check-in-Booking_square-1080-copy
        4. Select your session and tap the "Check-in" button.

          Mobile_Smartphone_App-mock-up_Check-in-button_square-1080-copy-2 

        3. How to Check In Using a Dedicated Handset

        • Handset Availability: Some BackHug locations offer dedicated handsets near the device for easy check-in. If a handset is not available, you can still check in using the BackHug app.
        • Using the Handset:
          • Free Locations: Follow the on-screen instructions to start your session directly. Handset Mode - User App - Start Pre-booked sessions
          • Paid Locations: Use the handset to check in for your pre-booked session.Handset Mode - User App - Start Free session Anonymously

        4. Troubleshooting Check-In Issues

        If you encounter problems checking in, here are a few things to try:

        • Ensure Proximity: Make sure you are physically near the BackHug device.
        • Power Check:
          • Verify that the BackHug device is turned on.
          • Check that the power cord is securely connected.
          • The ON/OFF switch should be in the ON position (indicated by 'I').
          • The "Leg rest release" button should be lit up.
        • Bluetooth Connectivity: Ensure Bluetooth is enabled on your phone and the BackHug app has the necessary Bluetooth permissions.

        If you continue to experience issues, please contact our support team for assistance.

        Conclusion

        We hope this guide helps you check in for your BackHug sessions smoothly. For the most convenient experience, we recommend downloading the BackHug app. Enjoy your relaxation!