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Jump to: Booking a Session | Check-in for a Session
Step 1:
- Download the “BackHug” app.
Step 2:
- Create a user profile by registering for an account on the BackHug app.
Step 3:
- Go to your email, find our email, and click “confirm registration”.
Step 4:
- Log into the BackHug app and switch to the Gyms/Clinics/Offices mode in the top right hand corner of the App home screen
1-2-1 Consultation ahead of your first session (recommended):
Complete the in-App physio questionnaire to enable the app to create a personalised treatment program for your specific needs. It only takes two minutes.
Booking a session on BackHugg:
ℹ️ Please check with the location where you access your BackHug treatment, whether the location is “app-bookable” (i. e. one where you can book BackHug sessions with the App) or “instant start” (i. e. one where you start your session instantly with the App on your own phone or a dedicated handset provided by the location).
Step 1:
- You'll be able to view the calendar and book a session from the following screen.
Note: Make sure you're in Clinics / Gyms / Offices mode in the top-right corner.
Step 2:
- Once you've clicked "BOOK NOW", this screen will come up. Here, you'll select whether you'd like to book a session in advance, or use the BackHug instantly.
Step 3:
- Click on the location's name that you're in.
Step 4:
- Choose the duration of the session.
Note: Longer durations increase treatment benefits and help with relaxation.
Step 5:
- Select the device and the date and time when you'd like to receive your session.
Step 6:
- Click "BOOK" on the bottom of the screen and you're all set!
How to start your booked session:
1. Prepare to check-in:
You can start your session up to 9 minutes before your booking slot, provided the device is not in use by another user.
Please arrive on time, the session will stop either after the full session duration or 2 minutes before the end of your booking slot, whichever comes earlier
2. Open the App:
Open the BackHug app on your smartphone.
3. Ensure Bluetooth is On:
Make sure Bluetooth is switched on.
4. Start:
Go to the home screen or the upcoming booking tab and tap START NOW
Important: Make sure you are physically close to the device
Timing Guidelines:
Early Check-In:
- You can check-in up to 9 minutes before your booking slot starts.
Late Check-In:
- Check-in remains open until 10 minutes before the end of your booking slot. For example, if your slot is from 10:00-10:30 am, you can check-in as late as 10:20 am.
Important Notes:
- Your BackHug session will stop either after the full session duration or 2 minutes before the end of your booking slot, whichever comes earlier. This ensures you have enough time to sit up, get off the device, and collect your belongings before the next person’s turn.
- If you check-in too late, you may not receive the full session time. These guidelines help ensure that all users can enjoy BackHug conveniently and comfortably in a shared location.