How do I book, and check-in for, a BackHug Session?

Step 1: 

- Download the “BackHug” app.

Step 2: 

- Create a user profile by registering for an account on the BackHug app.

Step 3: 

- Go to your email, find our email, and click “confirm registration”.

Step 4: 

- Log into the BackHug app and switch to the Gyms/Clinics/Offices. 

1-2-1 Consultation ahead of your first session (recommended): 

Follow the assessment in order for the app to create a personalised treatment program for your specific needs.

Booking a session on the BackHug: 

Step 1: 

- From this screen you'll be able to view the calendar and book a session. Note: please make sure you're in Clinics / Gyms / Offices mode in the top-right corner. 

Step 2: 

- Once you've clicked "BOOK NOW", this screen will come up. Here, you'll select whether you'd like to book a session in advance, or use the BackHug instantly. Note: these options are dependent on how the location has been set up. If you're in an Instant Start Only (Non-Bookable) location, you won't be able to make a booking in advance. 

Step 3: 

- Click on the location's name that you're in. 

Step 4: 

- Choose the duration of the session. Note: longer durations increase treatment benefits and help relaxation. 

Step 5: 

- Select the device and the date and time when you'd like to receive your session. 

Step 6: 

- Click "Book" on the bottom of the screen and you're all set! 

How to "Check-In" ahead of your first BackHug session: 

When you “check-in” on the BackHug App that means you start your BackHug session on the device on which you booked your session. 

1. Prepare to Check-In:

   - You can check-in up to 9 minutes before your booking slot, provided the device is not in use by another user.
Please arrive on time, the session will stop either after the full session duration or 2 minutes before the end of your booking slot, whichever comes earlier

2. Open the App: 

   - Open the BackHug app on your smartphone.

4. Ensure Bluetooth is On:

   - Make sure Bluetooth is switched on when using your mobile phone.

5. Check-In:

   - Go to the home screen or the upcoming booking tab to check-in for your session.
   - Use the check-in button to start your session.

Timing Guidelines: 

Early Check-In:

  - You can check-in up to 9 minutes before your booking slot starts.
  
Late Check-In:

  - Check-in remains open until 10 minutes before the end of your booking slot. For example, if your slot is from 10:00-10:30 am, you can check-in as late as 10:20 am.