--- title: How do I use the App to start and operate a BackHug Session (including booking and check-in)? description: How to create BackHug account, book sessions and check-in. --- [Skip to content](https://faq.mybackhug.com/how-to-get-started-with-backhug-1#main-content) English Show submenu for translations ![Bh WebLogo-Jan-25-2022-03-52-55-49-PM.svg\]](https://faq.mybackhug.com/hubfs/(Current)%20BackHug%20Logos/Bh%20WebLogo-Jan-25-2022-03-52-55-49-PM.svg) Open main navigation Close main navigation - English Show submenu for translations - - [Contact us](https://www.mybackhug.com/contact-us) [Contact us](https://www.mybackhug.com/contact-us?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://faq.mybackhug.com/?hsLang=en) 2. [BackHug for Clinics / Gyms / Offices (and other shared locations)](https://faq.mybackhug.com/backhug-for-clinics-gyms-offices-and-other-shared-locations?hsLang=en) # How do I use the App to start and operate a BackHug Session (including booking and check-in)?   Jump to: [Booking a Session](https://faq.mybackhug.com/how-to-get-started-with-backhug-1#Booking) | [Check-in for a Session](https://faq.mybackhug.com/how-to-get-started-with-backhug-1#Check-in)   **Step 1:**  \- Download the [“BackHug” app.](https://backhug.app.link/5VQ80AsRe3)   **Step 2:**  \- Create a user profile by registering for an account on the BackHug app.   **Step 3:**  \- Go to your email, find our email, and click “confirm registration”.   **Step 4:**  \- Log into the BackHug app and switch to the **Gyms/Clinics/Offices mode** in the top right hand corner of the App home screen ### **1-2-1 Consultation ahead of your first session (recommended):**   Complete the in-App physio questionnaire to enable the app to create a personalised treatment program for your specific needs. It only takes two minutes. ![Start Consultation - intro slide](https://faq.mybackhug.com/hs-fs/hubfs/Start%20Consultation%20-%20intro%20slide.png?width=343&height=610&name=Start%20Consultation%20-%20intro%20slide.png) ### **Booking a session on BackHugg:**   ℹ️ Please check with the location where you access your BackHug treatment, whether the location is “app-bookable” (i. e. one where you can book BackHug sessions with the App) or “instant start” (i. e. one where you start your session instantly with the App on your own phone or a dedicated handset provided by the location).   ### **Step 1:** \- You'll be able to view the calendar and book a session from the following screen. **Note:** Make sure you're in **Clinics / Gyms / Offices** mode in the top-right corner.      ![Home - Book Now - Header](https://faq.mybackhug.com/hs-fs/hubfs/Home%20-%20Book%20Now%20-%20Header.png?width=343&height=610&name=Home%20-%20Book%20Now%20-%20Header.png) ### **Step 2:** \- Once you've clicked "BOOK NOW", this screen will come up. Here, you'll select whether you'd like to book a session in advance, or use the BackHug instantly.   **![Choose booking type - Booking or Instant start](https://faq.mybackhug.com/hs-fs/hubfs/Choose%20booking%20type%20-%20Booking%20or%20Instant%20start.png?width=343&height=610&name=Choose%20booking%20type%20-%20Booking%20or%20Instant%20start.png)**   **Step 3:**  \- Click on the location's name that you're in.      ![List of Favourite locations](https://faq.mybackhug.com/hs-fs/hubfs/List%20of%20Favourite%20locations.png?width=343&height=610&name=List%20of%20Favourite%20locations.png) **Step 4:**  \- Choose the duration of the session.   **Note:** Longer durations increase treatment benefits and help with relaxation.    **![choose treatment duration](https://faq.mybackhug.com/hs-fs/hubfs/choose%20treatment%20duration.png?width=343&height=610&name=choose%20treatment%20duration.png)** **Step 5:**  \- Select the device and the date and time when you'd like to receive your session.  ### ![Select Date and Time and Device](https://faq.mybackhug.com/hs-fs/hubfs/Select%20Date%20and%20Time%20and%20Device.png?width=343&height=610&name=Select%20Date%20and%20Time%20and%20Device.png) **Step 6:**  \- Click "BOOK" on the bottom of the screen and you're all set!  ![Booking summary - booking confirmation - booking completed](https://faq.mybackhug.com/hs-fs/hubfs/Booking%20summary%20-%20booking%20confirmation%20-%20booking%20completed.png?width=343&height=610&name=Booking%20summary%20-%20booking%20confirmation%20-%20booking%20completed.png)   ### **How to start your booked session:**   1\. **Prepare to check-in:** You can start your session up to 9 minutes before your booking slot, provided the device is not in use by another user. Please arrive on time, the session will stop either after the full session duration or 2 minutes before the end of your booking slot, whichever comes earlier 2\. **Open the App:**  Open the BackHug app on your smartphone. 3\. **Ensure Bluetooth is On:** Make sure Bluetooth is switched on. 4\. **Start:** Go to the home screen or the upcoming booking tab and tap **START NOW** **Important: Make sure you are physically close to the device**    ![Check in available - Start Now - Home and Upcoming booking screens](https://faq.mybackhug.com/hs-fs/hubfs/Check%20in%20available%20-%20Start%20Now%20-%20Home%20and%20Upcoming%20booking%20screens.png?width=500&height=340&name=Check%20in%20available%20-%20Start%20Now%20-%20Home%20and%20Upcoming%20booking%20screens.png) ![Booking info - Start Now - check in open](https://faq.mybackhug.com/hs-fs/hubfs/Booking%20info%20-%20Start%20Now%20-%20check%20in%20open.png?width=300&height=533&name=Booking%20info%20-%20Start%20Now%20-%20check%20in%20open.png) ### **Timing Guidelines:** **Early Check-In:**   - You can check-in up to 9 minutes before your booking slot starts.    **Late Check-In:**   - Check-in remains open until 10 minutes before the end of your booking slot. For example, if your slot is from 10:00-10:30 am, you can check-in as late as 10:20 am.   **Important Notes:**  \- Your BackHug session will stop either after the full session duration or 2 minutes before the end of your booking slot, whichever comes earlier. This ensures you have enough time to sit up, get off the device, and collect your belongings before the next person’s turn. \- If you check-in too late, you may not receive the full session time. These guidelines help ensure that all users can enjoy BackHug conveniently and comfortably in a shared location.   ### Back Tension Tracking Results:   - After each session (providing it was 20 minutes or longer) you'll be able to see your BTT results - If you'd like to view your past results, navigate to the bottom of the screen and click on "Back Tension Results"           - [Questions about BackHug: how it feels, what makes it different etc.](https://faq.mybackhug.com/questions-about-backhug-how-it-feels-what-makes-it-different-etc?hsLang=en#main-content) - [What's it like?](https://faq.mybackhug.com/questions-about-backhug-how-it-feels-what-makes-it-different-etc?hsLang=en#whats-it-like) - [What's different about BackHug therapy?](https://faq.mybackhug.com/questions-about-backhug-how-it-feels-what-makes-it-different-etc?hsLang=en#whats-different-about-backhug-therapy) - [Getting Started with BackHug and Best Practices](https://faq.mybackhug.com/getting-started-with-backhug-and-best-practices?hsLang=en#main-content) - [Getting started with BackHug](https://faq.mybackhug.com/getting-started-with-backhug-and-best-practices?hsLang=en#getting-started-with-backhug) - [Best Practices](https://faq.mybackhug.com/getting-started-with-backhug-and-best-practices?hsLang=en#best-practices) - [BackHug App: Technical Support and Troubleshooting](https://faq.mybackhug.com/backhug-app-technical-support-and-troubleshooting?hsLang=en) - [BackHug for Clinics / Gyms / Offices (and other shared locations)](https://faq.mybackhug.com/backhug-for-clinics-gyms-offices-and-other-shared-locations?hsLang=en) - [Health, Safety and Legal](https://faq.mybackhug.com/health-safety-and-legal?hsLang=en) - [Private use](https://faq.mybackhug.com/private-use?hsLang=en) [![Chill listening crop-3](https://faq.mybackhug.com/hubfs/(Current)%20BackHug%20Logos/Bh%20WebLogo-Jan-25-2022-03-52-55-49-PM.svg "Chill listening crop-3")](https://www.mybackhug.com/?hsLang=en) © Copyright Pacla Medical 2019 | All Rights Reserved | Copyright © 2026, Pacla Medical Inc.