How to book and check-in for your BackHug session

Step 1: 

Download the “BackHug” app from the Google Play Store if using an Android smartphone or from the App Store if using an Apple smartphone.

Step 2: 

Create a user profile by registering for an account on the BackHug app.

Step 3: 

Go to your email, find our email, and click “confirm registration”.

Step 4: 

Log into the BackHug app and switch to the Gyms/Clinics/Offices. You should be able to see the "Book session" button on your screen.

1-2-1 Consultation ahead of your first session (recommended): 

Follow the assessment in order for the app to create a personalised treatment program for your specific needs.

Booking a session on the BackHug: 

Step 1: 

Click on the "Book session" button then choose the location where you'd like to book.

Step 2: 

Choose a location from the list.

Step 3: 

Pick a device, duration and the date for your booking. 

Step 4: 

Confirm the price and your preferred payment method. Then, click "Book" to confirm your booking. 

Step 5: 

Hooray! Your booking is completed. You should see the booking confirmation screen and receive email confirmation. 

How to "Check-In" ahead of your first BackHug session: 

When you “check-in” on the BackHug App that means you start your BackHug session on the device on which you booked your session. 

1. Prepare to Check-In:
   - You can check-in up to 9 minutes before your booking slot, provided the device is not in use by another user.
Please arrive on time, the session will stop either after the full session duration or 2 minutes before the end of your booking slot, whichever comes earlier

2. Open the App:
   - Open the BackHug app on your smartphone.

4. Ensure Bluetooth is On:
   - Make sure Bluetooth is switched on when using your mobile phone.

5. Check-In:
   - Go to the home screen or the upcoming booking tab to check-in for your session.
   - Use the check-in button to start your session.
* Make sure you are physically close to the BackHug device.

Timing Guidelines

Early Check-In:
  - You can check-in up to 9 minutes before your booking slot starts.
  
Late Check-In:
  - Check-in remains open until 10 minutes before the end of your booking slot. For example, if your slot is from 10:00-10:30 am, you can check-in as late as 10:20 am.

Important Notes

- Your BackHug session will stop either after the full session duration or 2 minutes before the end of your booking slot, whichever comes earlier. This ensures you have enough time to sit up, get off the device, and collect your belongings before the next person’s turn.

- If you check-in too late, you may not receive the full session time. These guidelines help ensure that all users can enjoy BackHug conveniently and comfortably in a shared location.