--- title: How do I use the Management Portal? description: A comprehensive guide on using your BackHug Management Portal --- [Skip to content](https://faq.mybackhug.com/how-to-monitor-and-manage#main-content) English Show submenu for translations ![Bh WebLogo-Jan-25-2022-03-52-55-49-PM.svg\]](https://faq.mybackhug.com/hubfs/(Current)%20BackHug%20Logos/Bh%20WebLogo-Jan-25-2022-03-52-55-49-PM.svg) Open main navigation Close main navigation - English Show submenu for translations - - [Contact us](https://www.mybackhug.com/contact-us) [Contact us](https://www.mybackhug.com/contact-us?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://faq.mybackhug.com/?hsLang=en) 2. [BackHug for Clinics / Gyms / Offices (and other shared locations)](https://faq.mybackhug.com/backhug-for-clinics-gyms-offices-and-other-shared-locations?hsLang=en) # How do I use the Management Portal? ## A guide to using the Management Portal. Jump to: [Your Location](https://faq.mybackhug.com/how-to-monitor-and-manage#Location) | [Edit Location](https://faq.mybackhug.com/how-to-monitor-and-manage#Edit-Location) | [Add Members](https://faq.mybackhug.com/how-to-monitor-and-manage#add-members) | [Add Admins](https://faq.mybackhug.com/how-to-monitor-and-manage#Admins) | [Calendar](https://faq.mybackhug.com/how-to-monitor-and-manage#calendar) | [Booking History](https://faq.mybackhug.com/how-to-monitor-and-manage#booking-history) | [Manage Devices](https://faq.mybackhug.com/how-to-monitor-and-manage#manage-devices) | [Manage Pricing](https://faq.mybackhug.com/how-to-monitor-and-manage#manage-pricing) | [Manage Users](https://faq.mybackhug.com/how-to-monitor-and-manage#manage-users)   💡 Our team will guide you in further detail during your onboarding call   **1. Accessing Your Location** - **Log in to the portal** and select the relevant location from your list of locations (for information on how to create a management portal account please click[here](https://faq.mybackhug.com/how-to-create-your-partner-account?hsLang=en)). - From there, you can access all of the tools described below.     **2. Edit Location Info** - **Update basic details** (name, address, contact info) for any location. - **Submit changes** so they apply immediately.     **3. Add Members** - **Invite individual or multiple users** to a specific location. - Choose between **App-paying members** (can book/pay in the app) or **Free-to-use members** (no charge in the app). - **Invite by email** (for smaller groups) or **upload a CSV** (for larger groups). - Invited users receive instructions to download the app, log in, and set/change their password.     **4. Add Location Admins** - **Invite new administrators** by entering their email address. - Each admin receives an email with instructions to create their own account for managing that location.     **5. Use the Calendar** - **View bookings** by month, week, or day. - **Book a session on behalf of a customer** by entering their email—an email notification is sent automatically. - **Adjust opening hours for a specific day** (e.g., closures or special hours) and choose whether to reschedule or cancel any affected bookings.     **6. View Booking Info & History** - **See all bookings** for a location in one list. - **Filter bookings** (e.g., completed, upcoming). - **View** detailed information (pricing, duration, user notes). - **Access individual users** to view their profile, booking history, payment history, and add minutes to their account.     **7. Manage Devices** - **View all devices** available at a location. - **Filter or search** if you have many devices. - **Rename devices** so customers can easily identify which device to book.     **8. Manage Pricing In Your Management Portal** *If a location is “Instant Start Only” (i.e the location does not take any bookings through the BackHug App) pricing and minutes do not apply* - **Set per-session pricing** for each device (e.g., 20 or 30-minute sessions). - **Configure promotions** (e.g., first-time user discounts). - **Create, edit, or remove Recurring and One-Off minutes**: - One-Off minutes are one-time purchases. - Recurring minutes are subscriptions. - You can sell BackHug minutes through your own system (e.g., at reception) and then add them to a user’s account directly in the Management Portal. - You can also enable the option for members to purchase minutes in the BackHug user app using card payment. - If enabled, both options (in-app purchase and your own system) can be used in parallel. You’ll need to set prices in the Management Portal before enabling in-app purchase. - If disabled, users will still see the minutes options in their app, but when they attempt to buy, they’ll see a pop-up directing them to speak with your staff.     **9. View & Manage Users** - **View a list of all users** at a location and filter by criteria (e.g., users who need to pay with the App vs. users those who can use without paying with the App, for example because it’s included in their membership). - **Add or invite new users** directly from this page (via QR code or email). - **Click on any user** to: - View or edit their profile - Create a booking for them - Add/remove Recurring and/or One-Off minutes, or membership types - Remove the user entirely   If you need more help, please ask our chatbot, **Fin** ![CHAT ICON](https://faq.mybackhug.com/hs-fs/hubfs/CHAT%20ICON.png?width=29&height=31&name=CHAT%20ICON.png)     If Fin can’t assist, email us at **[hello@paclamedical.com](mailto:hello@paclamedical.com)** and we’ll respond as soon as possible. - [Questions about BackHug: how it feels, what makes it different etc.](https://faq.mybackhug.com/questions-about-backhug-how-it-feels-what-makes-it-different-etc?hsLang=en#main-content) - [What's it like?](https://faq.mybackhug.com/questions-about-backhug-how-it-feels-what-makes-it-different-etc?hsLang=en#whats-it-like) - [What's different about BackHug therapy?](https://faq.mybackhug.com/questions-about-backhug-how-it-feels-what-makes-it-different-etc?hsLang=en#whats-different-about-backhug-therapy) - [Getting Started with BackHug and Best Practices](https://faq.mybackhug.com/getting-started-with-backhug-and-best-practices?hsLang=en#main-content) - [Getting started with BackHug](https://faq.mybackhug.com/getting-started-with-backhug-and-best-practices?hsLang=en#getting-started-with-backhug) - [Best Practices](https://faq.mybackhug.com/getting-started-with-backhug-and-best-practices?hsLang=en#best-practices) - [BackHug App: Technical Support and Troubleshooting](https://faq.mybackhug.com/backhug-app-technical-support-and-troubleshooting?hsLang=en) - [BackHug for Clinics / Gyms / Offices (and other shared locations)](https://faq.mybackhug.com/backhug-for-clinics-gyms-offices-and-other-shared-locations?hsLang=en) - [Health, Safety and Legal](https://faq.mybackhug.com/health-safety-and-legal?hsLang=en) - [Private use](https://faq.mybackhug.com/private-use?hsLang=en) [![Chill listening crop-3](https://faq.mybackhug.com/hubfs/(Current)%20BackHug%20Logos/Bh%20WebLogo-Jan-25-2022-03-52-55-49-PM.svg "Chill listening crop-3")](https://www.mybackhug.com/?hsLang=en) © Copyright Pacla Medical 2019 | All Rights Reserved | Copyright © 2026, Pacla Medical Inc.