BackHug for Clinics / Gyms / Offices (and other shared locations)
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      2. BackHug for Clinics / Gyms / Offices (and other shared locations)

      How do I use the Management Portal?

      A guide to using the Management Portal.

      Jump to: Your Location | Edit Location | Add Members | Add Admins | Calendar | Booking History | Manage Devices | Manage Pricing | Manage Users

       

      1. Accessing Your Location

      • Log in to the portal and select the relevant location from your list of locations.

      • From there, you can access all of the tools described below.

       

      2. Edit Location Info

      • Update basic details (name, address, contact info) for any location.

      • Submit changes so they apply immediately.

       

      3. Add Members

      • Invite individual or multiple users to a specific location.

      • Choose between App-paying members (can book/pay in the app) or Free-to-use members (no charge in the app).

      • Invite by email (for smaller groups) or upload a CSV (for larger groups).

      • Invited users receive instructions to download the app, log in, and set/change their password.

       

      4. Add Location Admins

      • Invite new administrators by entering their email address.

      • Each admin receives an email with instructions to create their own account for managing that location.

       

      5. Use the Calendar

      • View bookings by month, week, or day.

      • Book a session on behalf of a customer by entering their email—an email notification is sent automatically.

      • Adjust opening hours for a specific day (e.g., closures or special hours) and choose whether to reschedule or cancel any affected bookings.

       

      6. View Booking Info & History

      • See all bookings for a location in one list.

      • Filter bookings (e.g., completed, upcoming).

      • View detailed information (pricing, duration, user notes).

      • Access individual users to view their profile, booking history, payment history, and add packages or plans to their account.

       

      7. Manage Devices

      • View all devices available at a location.

      • Filter or search if you have many devices.

      • Rename devices so customers can easily identify which device to book.

       

      8. Manage Pricing, Plans & Packages

      • Set per-session pricing for each device (e.g., 20 or 30-minute sessions).

      • Configure promotions (e.g., first-time user discounts).

      • Create, edit, or remove plans and packages:

        • Packages are one-time purchases.

        • Plans are recurring subscriptions.

      (Note: If a location is “Instant Start Only,” pricing and packages do not apply.)

       

      9. View & Manage Users

      • View a list of all users at a location and filter by criteria (e.g., App-paying vs. Free-to-use).

      • Add or invite new users directly from this page (via QR code or email).

      • Click on any user to:

        • View or edit their profile

        • Create a booking for them

        • Add/remove packages, plans, or membership types

        • Remove the user entirely

       

      If you need more help, please ask our chatbot, Fin. If Fin can’t assist, email us at hello@paclamedical.com and we’ll respond as soon as possible.