1. Help Center
  2. BackHug for Clinics / Gyms / Offices (and other shared locations)

How do I use the Management Portal?

A guide to using the Management Portal.

1. Accessing Your Location

  • Log in to the portal and select the relevant location from your list of locations.

  • From there, you can access all of the tools described below.

 

2. Edit Location Info

  • Update basic details (name, address, contact info) for any location.

  • Submit changes so they apply immediately.

 

3. Add Members

  • Invite individual or multiple users to a specific location.

  • Choose between App-paying members (can book/pay in the app) or Free-to-use members (no charge in the app).

  • Invite by email (for smaller groups) or upload a CSV (for larger groups).

  • Invited users receive instructions to download the app, log in, and set/change their password.

 

4. Add Location Admins

  • Invite new administrators by entering their email address.

  • Each admin receives an email with instructions to create their own account for managing that location.

 

5. Use the Calendar

  • View bookings by month, week, or day.

  • Book a session on behalf of a customer by entering their email—an email notification is sent automatically.

  • Adjust opening hours for a specific day (e.g., closures or special hours) and choose whether to reschedule or cancel any affected bookings.

 

6. View Booking Info & History

  • See all bookings for a location in one list.

  • Filter bookings (e.g., completed, upcoming).

  • View detailed information (pricing, duration, user notes).

  • Access individual users to view their profile, booking history, payment history, and add packages or plans to their account.

 

7. Manage Devices

  • View all devices available at a location.

  • Filter or search if you have many devices.

  • Rename devices so customers can easily identify which device to book.

 

8. Manage Pricing, Plans & Packages

  • Set per-session pricing for each device (e.g., 20 or 30-minute sessions).

  • Configure promotions (e.g., first-time user discounts).

  • Create, edit, or remove plans and packages:

    • Packages are one-time purchases.

    • Plans are recurring subscriptions.

(Note: If a location is “Instant Start Only,” pricing and packages do not apply.)

 

9. View & Manage Users

  • View a list of all users at a location and filter by criteria (e.g., App-paying vs. Free-to-use).

  • Add or invite new users directly from this page (via QR code or email).

  • Click on any user to:

    • View or edit their profile

    • Create a booking for them

    • Add/remove packages, plans, or membership types

    • Remove the user entirely

 

If you need more help, please ask our chatbot, Fin. If Fin can’t assist, email us at hello@paclamedical.com and we’ll respond as soon as possible.