A guide to using the Management Portal.
1. Accessing Your Location
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Log in to the portal and select the relevant location from your list of locations.
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From there, you can access all of the tools described below.
2. Edit Location Info
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Update basic details (name, address, contact info) for any location.
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Submit changes so they apply immediately.
3. Add Members
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Invite individual or multiple users to a specific location.
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Choose between App-paying members (can book/pay in the app) or Free-to-use members (no charge in the app).
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Invite by email (for smaller groups) or upload a CSV (for larger groups).
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Invited users receive instructions to download the app, log in, and set/change their password.
4. Add Location Admins
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Invite new administrators by entering their email address.
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Each admin receives an email with instructions to create their own account for managing that location.
5. Use the Calendar
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View bookings by month, week, or day.
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Book a session on behalf of a customer by entering their email—an email notification is sent automatically.
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Adjust opening hours for a specific day (e.g., closures or special hours) and choose whether to reschedule or cancel any affected bookings.
6. View Booking Info & History
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See all bookings for a location in one list.
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Filter bookings (e.g., completed, upcoming).
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View detailed information (pricing, duration, user notes).
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Access individual users to view their profile, booking history, payment history, and add packages or plans to their account.
7. Manage Devices
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View all devices available at a location.
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Filter or search if you have many devices.
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Rename devices so customers can easily identify which device to book.
8. Manage Pricing, Plans & Packages
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Set per-session pricing for each device (e.g., 20 or 30-minute sessions).
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Configure promotions (e.g., first-time user discounts).
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Create, edit, or remove plans and packages:
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Packages are one-time purchases.
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Plans are recurring subscriptions.
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(Note: If a location is “Instant Start Only,” pricing and packages do not apply.)
9. View & Manage Users
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View a list of all users at a location and filter by criteria (e.g., App-paying vs. Free-to-use).
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Add or invite new users directly from this page (via QR code or email).
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Click on any user to:
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View or edit their profile
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Create a booking for them
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Add/remove packages, plans, or membership types
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Remove the user entirely
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If you need more help, please ask our chatbot, Fin. If Fin can’t assist, email us at hello@paclamedical.com and we’ll respond as soon as possible.