How to Set Up a Recurring Minutes Package

1. Access User List

• Go to the Location Information page.

• Click on Users on the left-hand side.

  • This will show you a list of all users with access to BackHug at your location.
    
    

2. Create a Recurring Minutes Package

• Next to each user name, you'll see an Action button on the right-hand side.

• Hold down the Action button and click Create Recurring Minutes Package.

   

  

3. Configure Package Settings

• Minutes per period: Enter the number of minutes to be added to the user's account each period (e.g., 20 minutes).

• Start date: Select the date when the minutes will start being added. You can choose a past, current, or future date.

• Recurring period: Choose how often the minutes will be added (e.g., monthly, weekly, daily). Note that the expiration of minutes depends on the recurrence period. For example, if you choose a weekly recurrence period, the minutes will expire after 7 days.

• Package duration: Select how long this package will be active (e.g., 12 months, 2 weeks).

   

  

4. Confirm Package

• Click Complete to set the package duration.
• A confirmation pop-up will appear. Click Confirm.

5. View Package Status

• You'll now see the recurring package listed for the user.

• The following information is displayed:

  • Available minutes: The number of minutes the user has.
  • Package status: Whether the package is active, expired, or disabled.
  • Package details: Shows the number of minutes added and when they expire.

  

Need more help?

If you have any questions, please contact our support team.