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How to use and get the most out of our user and business apps.
App Download Links:
Jump To: User App Guide | Business App Guide
User App Guide
Home Page:
- From this screen you'll be able to view the calendar and book a session. Note: please make sure you're in Clinics / Gyms / Offices mode in the top-right corner.
- Once you've clicked "BOOK NOW", this screen will come up. Here, you'll select whether you'd like to book a session in advance, or use the BackHug instantly. Note: these options are dependant on how your location has been set up. If you're an Instant Start Only (Non-Bookable) location, you won't be able to make a booking in advance.
- Navigate to the bottom of the screen and click on "Booking" to view your stats, upcoming and past bookings.
- Navigate to the bottom of the screen and click on "Personalise" to personalise your treatment, or to take the 1:1 back care consultation if you haven't already.
- Lastly, navigate to the bottom of the screen and click "More". From here you'll be able to:
- View and edit your profile,
- check and/or change your passkey,
- view your back tension results,
- add your payment method,
- switch to Handset Mode,
- view and edit the name of your device(s),
- register a new device,
- configure Wi-Fi (which is highly recommended),
- find all the tips and support you might need!
Business App Guide
Home Page:
- From this screen you'll be able to view all locations associated with your business.
- By selecting the location you'd like to manage, you'll be directed to the calendar.
Calendar:
- The calendar can be viewed by day, week or month by navigating to the 3 lines in the top right corner.
- You can view Upcoming, In Progress and Past bookings by clicking on the buttons at the top of the screen.
- From the calendar, you can also add members to your location by navigating to the square in the top right corner.
- Add a member by simply typing in their email address, or click on the type of membership they'd like to sign on for. By doing this, the screen will display a QR code and a code which the customer can use with their BackHug app.
- From the calendar, you can also book a session for customers. Simply click on the "Book Session" button at the bottom of the screen.
- Select the customer you'd like to book the session for. If the customer is not yet a member, simply add them by clicking on the "Add New Member" button at the bottom of the screen.
- Next, we'll navigate to the Users page by clicking on the "Users" button at the bottom of the screen.
Users:
- Here you'll be able to view a list of all your users. By clicking on the name of any user you'll be able to view their information and add minutes to their account.
- Add packages and/or plans to the user's account by clicking on the "Add minutes" button at the bottom of the screen.
- By navigating to the "Actions" drop down at the top-right corner of the screen, you'll be able to remove a user, change their membership or update their information.
- You'll also be able to book a session for a user, by clicking the "BOOK SESSION" button at the very bottom of the screen.
- Next, we'll navigate to the Devices page by clicking on the "Devices" button at the bottom of the screen.
- By clicking on the "Register BackHug Device" button on the bottom of the screen, you'll be able to register another device to your location by following the on-screen prompts.
For any further information, you can navigate to the More page by clicking on the "More" button at the bottom of the screen.
From this screen you can:
1. Update your device's firmware.
2. Edit your Handset Pin.
3. View, edit and logout of your profile.
4. View top tips for how to use the BackHug.
5. Visit our FAQ page where there are loads of helpful articles.
6. Contact our support team by filling out a support form.
7. View our Terms & Conditions, Privacy Policy and Website.
8. Change the language from English to Deutsch, depending on your location.
9. Log out.