What if BackHug becomes out of order?

Maintenance of your BackHug

BackHug is a connected device which we can fully monitor - with visibility of the behaviour of all electronic parts - and update remotely. If there is any data suggesting the device might have an issue, we instantly receive an alert and can investigate immediately. We expect to be able to fix the vast majority of cases remotely.

We believe this type of constant proactive maintenance is the best way to ensure the safe and reliable functioning of your BackHug at all times. If that doesn’t work, you can send it back to us for free and we will send you a replacement. 
 
Please contact us if you need support.