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      What Are Minutes & How to Use Them

      Minutes are the currency you use to book BackHug sessions. Each user must have sufficient minutes in their account to book a session. For instance, a 20-minute session requires 20 available minutes in the user's account.

      Two Methods for Adding Minutes

       

      1. One-Time Minutes Top-Up

      Use this method to add minutes that become immediately available in the user's account. Common scenarios:

      • When a user purchases a package of minutes upfront
      • To provide complimentary trial minutes
      • For one-off promotional offers

      2. Setup Minutes Subscription

      Use this method to establish recurring minute allocations to a user's account.
      You'll need to specify:

      • Start date of the subscription
      • Recurrence period (choose from Daily, Weekly, or Monthly)
      • Number of minutes to be added each period
      This option is typically used for users who have paid for an ongoing BackHug subscription.
       
      Users can also book sessions directly through their mobile app using their preferred payment method, such as a credit card.