BackHug for Clinics (and other shared locations)
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      2. BackHug for Clinics (and other shared locations)

      What is a handset and how to use it?

      Some BackHug locations provide a dedicated handset (mobile or tablet) next to the BackHug device to enhance your experience. This handset acts as a convenient controller, allowing you to easily manage your BackHug sessions.

      What Can You Do with the Handset?

      The handset's functionality varies depending on the setup of the location that is hosting BackHug:

      • Free of charge or locations that don't allow bookings:
        • If the location offers free BackHug sessions or doesn't allow pre-booking, you can use the handset to immediately start a session. Simply follow the on-screen instructions to begin your BackHug experience.
      • Paid Locations:
        • If the location requires payment, the handset will primarily be used for check-in. When you arrive for your scheduled session, use the handset to check-in for your booking and start the session on the BackHug device.

      Key Points to Remember:

      • Handset Availability: Not all BackHug locations provide handsets. If a handset is not available, you can still use the BackHug device thanks to our BackHug user app.
      • The BackHug User App: The most convenient way to use BackHug is through our user app. Download it today:

      For BackHug Partners (Hosts): Turning Your Device into a Handset

      As a BackHug partner, you have the flexibility to transform your own mobile device or tablet into a dedicated handset for your BackHug device. This allows your customers to manage sessions seamlessly.

      How to Enable Handset Mode:

      1. Log in to the BackHug User App: Open the BackHug user app and log in using your partner/admin account credentials.
      2. Access the "More" Options: In the app's footer (bottom right corner), you'll find a "More" button. Tap on it.
      3. Select "Switch to Handset Mode": From the available options, choose "Switch to Handset Mode." (this option is only visible if you logged in with your partner/admin account)
      4. Pair Your Device: Follow the on-screen instructions to pair your device with the BackHug device. This process will typically involve Bluetooth pairing or scanning a QR code.
      5. Your Device is Now a Handset: Once paired, your device will function as a dedicated handset, allowing users to start sessions or check in for bookings.

      Benefits of Using Handset Mode:

      • Control: Easily manage BackHug sessions and provide a seamless experience for your users.
      • Convenience: Enable quick check-ins and session starts, enhancing user satisfaction.