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Questions about BackHug: how it feels and what makes it special.
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How do I use BackHug? Getting started, top tips etc.
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Is BackHug safe to use if...?
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BackHug App: Technical Support and Troubleshooting
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BackHug for Home Use (UK only)
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BackHug for Employers
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BackHug for Clinics (and other shared locations)
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Health, Safety and Legal
Why does BackHug need a Wifi connection?
We strongly recommend having BackHug connected to the wifi network to allow machine performance to be monitored and maintained. Wifi also allows for remote firmware updates and syncing to the user app.
When there is an issue with the BackHug device, wifi is used to provide a remote diagnostic test. The majority of the identified issues can then be resolved immediately without the need for an onsite visit.