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BackHug for Home Use (UK only)
Questions about BackHug: how it feels and what makes it special.
What's it like?
What's special about BackHug therapy?
How do I use BackHug? Getting started, top tips etc.
Getting started with BackHug
Top tips for using BackHug
Is BackHug safe to use if...?
BackHug App: Technical Support and Troubleshooting
Shared location
System
BackHug for Home Use (UK only)
Pricing
Delivery and Shipping
Returns/Cancellations
BackHug App
BackHug Device
Subscription Information
Installation/Maintenance
Testimonials/Feedback
BackHug for Employers
BackHug for Clinics (and other shared locations)
Health, Safety and Legal
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Help Center
BackHug for Home Use (UK only)
Questions about BackHug: how it feels and what makes it special.
What's it like?
What's special about BackHug therapy?
How do I use BackHug? Getting started, top tips etc.
Getting started with BackHug
Top tips for using BackHug
Is BackHug safe to use if...?
BackHug App: Technical Support and Troubleshooting
Shared location
System
BackHug for Home Use (UK only)
Pricing
Delivery and Shipping
Returns/Cancellations
BackHug App
BackHug Device
Subscription Information
Installation/Maintenance
Testimonials/Feedback
BackHug for Employers
BackHug for Clinics (and other shared locations)
Health, Safety and Legal
BackHug for Home Use (UK only)
Everything you need to get the most out of your BackHug at home subscription - from top tips, to delivery queries, to onboarding help
Pricing
How much does it cost?
Can I buy BackHug outright?
Is there a cost per BackHug session booked?
Are your prices including or excluding VAT?
Delivery and Shipping
Do you deliver to...?
How much does delivery cost?
How will my BackHug be delivered?
How long will it take for my BackHug to be delivered?
Dimensions of the BackHug
Do you deliver outside of working hours or on the weekend?
How do I check the status of my order?
What do I need to know/do before my BackHug arrives?
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Returns/Cancellations
How do I return my BackHug?
How do I cancel my order?
BackHug App
Where can I find the BackHug App?
How do I create a BackHug account?
How do I register my BackHug device on the app?
What is the 1-2-1 back care consultation?
How do I start my first BackHug session?
How long does a session last?
What is Back Tension Tracking?
How do I interpret my Back Tension Tracking Results?
How do I choose the BackHug setting that's right for me?
Why do I use the App to operate my device instead of a handset?
Will my location be visible to others?
What if my phone is too old and unable to connect to the device?
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BackHug Device
Where can I put my phone during a session?
Can I listen to music during the BackHug session?
Subscription Information
How does the BackHug 30-day Happiness Guarantee work? (UK only)
What are the costs and options for subscribing to BackHug?
What is the minimum duration of a subscription?
Do I need to renew my subscription when it ends?
Does BackHug come with a warranty?
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Installation/Maintenance
How much space will BackHug take up in my home?
What is the best location in the home for BackHug?
How long does it typically take to install my BackHug?
How would you recommend keeping BackHug clean?
Testimonials/Feedback
Do you have any user testimonials?
How do I submit feedback on BackHug?
Are there any incentives for referring family or friends?