How do I cancel my order?

In this article, we will guide you through the process of canceling your BackHug order.

We understand that circumstances can change, and you may decide that you no longer want to receive a BackHug device. If you find yourself in this situation, follow the steps below to cancel your order:

1. Contact the Sales Team:

- Send an email to our sales team at support@paclamedical.com.

- Clearly state that you would like to cancel your BackHug order.

- Include any relevant order details, such as your order number, to help expedite the process.

2. Assistance with Cancellation:

- Once the sales team receives your request, they will assist you with canceling the order.

- They will also issue a refund as per our refund policy.

By following these steps, you can easily cancel your BackHug order and receive a refund. If you have any questions or need further assistance, please feel free to contact our support team at support@paclamedical.com.