%20BackHug%20Logos/Bh%20WebLogo-Jan-25-2022-03-52-55-49-PM.svg)
In this article, we guide you through the process of returning your BackHug device. Repackaging instructions are included.
1. Contact the Sales Team:
- Reach out to our sales team at hello@paclamedical.com to inform them that you would like to return your BackHug device.
- The sales team will confirm your request and provide further instructions.
2. Receive Repackaging Instructions:
- The sales team will share the repackaging instructions with you. These instructions will guide you on how to safely and securely package your device for return.
- For your convenience, we have also included the repackaging instructions here.
3. Notify the Sales Team:
- Once the device has been repackaged, contact the sales team again to inform them that the device is ready for collection.
- The sales team will arrange for the device to be collected soon after. They will provide you with details on the collection date and time.
By following these steps, you can ensure a hassle-free return process. If you have any questions or need further assistance, our sales team is here to help.