How does the BackHug 30-day Happiness Guarantee work? (UK only)

In this article, we'll explain the process of ordering your BackHug device, selecting a subscription option, and how our 30-day Happiness Guarantee allows you to return the BackHug within 30 days if you are not satisfied with the product.

Delivery and Packaging:

- Once your order is confirmed, our logistic team will carefully package and deliver your BackHug device.
- 📦 Please store the BackHug packaging carefully. If you decide to return the BackHug within the 30-day period, you will need to send it back in its original packaging.

Usage During the 30-Day Happiness Guarantee:

- During this period, you and the people in your household (up to 5 people) can enjoy unlimited back therapy sessions.
- By using the device over the 30 days, you'll be able to see for yourself if BackHug suits your particular needs.

Returning the Device:

- If you are not satisfied with BackHug, you can return it within 30 days.
- To initiate a return, contact our customer support team, and they will guide you through the process.
- Remember to use the original packaging to avoid any damage during transit.

Subscription Continuation:

- If you are happy with BackHug, simply continue with your chosen subscription plan. There's no additional action required on your part.
- If we do not hear from you within the 30 days and you do not return the device, your subscription will continue as planned.

Our goal is to ensure you are completely satisfied with your BackHug experience. If you have any questions or need assistance, please reach out to our customer support team. We are always here to help!