How to Register Your BackHug Device

Learn how to register your BackHug device for both home and shared environments. Find troubleshooting tips and how to contact support if you encounter issues.

When you receive your BackHug device, you will need to register it to start using it. Follow the procedures below for registering your device in shared environments like clinics, gyms, or companies, as well as for personal home use.

Shared Environment Device Registration (Clinics, Gyms, Companies)

1. Open the App: Use the BackHug app and select "Register BackHug Shared Device" from the "More" menu on the home screen.
2. Scan for Devices: The app will scan for nearby devices and display the results. Click "Register" on the appropriate device.
   • The device should be marked as "Pre-registered."
3. Provide Details:
   • Choose Location: Select the location where the device will be installed.
   • Name the Device: You can name your BackHug device. By default, it will be named after your location.
   • Provide Description: Add a detailed description of the device's location (e.g., "2nd floor, room 101") to help users find it easily.
4. Complete Registration: Click "Register your device" to finish the process.

Home Device Registration (Personal Use at Home)

1. Open the App: Use the BackHug app and select "Register your Device" from the home screen if no devices are registered yet.
2. Scan for Devices: The app will scan for nearby devices and display the results. Click "Register" on the appropriate device.
   • The device should be marked as "Pre-registered."
3. Provide Accurate Details: Enter your first and last name and the address where the device is located.
   • Important: Providing accurate details helps our team support you effectively.
4. Complete Registration: Click "Register your device" to finish the process.
5. Optional WiFi Configuration: The app may prompt you to configure your BackHug device to WiFi. This is optional but recommended for remote updates.

Handling Multiple Home Devices or Replacing a Home Device

1. Manage Devices: If you already have one BackHug registered, click "More" and then "My BackHug."
2. Device Management: Here, you can see all your registered devices, remove a device, or register a new one.
   • Replacing a Device: If your BackHug is not working and you receive a new device, remove the old device before registering the new one.

Troubleshooting Device Registration Issues

1. Check the Power Connection:

   • Ensure Proper Plugging: Confirm that the BackHug device is properly plugged into the wall socket and that the socket is switched on. The power cable should be securely connected underneath the unit.
   • Switch On: Locate the O/I switch (off/on) under the device and make sure it is in the "I" (on) position. The Leg Rest Release button should illuminate when the device is powered on.

2. Proximity to the Device:

   • Stand within 2 meters (approximately 6.5 feet) of the BackHug device when attempting to start a session to maintain a stable Bluetooth connection.

3. Enable Bluetooth & Location Services:

   • Ensure that Bluetooth and location services on your phone are enabled and allowed. Your phone connects to the BackHug device via Bluetooth, and location services assist with booking sessions and may be required for Bluetooth connections on Android devices.

4. Handling Unregistered Devices:

   • If you receive a message indicating that the device is not fully registered or has an incorrect MAC address, copy the MAC address displayed on your screen and note the serial ID number located on the sticker underneath your BackHug device (e.g., GB-12023-3423-XXXXXX-1D).
   • Contact Support: Click the "Contact Support" button and describe the issue in the support form. Our support team will be notified and will work to solve your problem remotely as soon as possible.

By following these steps, you can successfully register and start using your BackHug device. If you encounter any issues, our support team is here to help.